Description

Role Purpose: 

Provide case management to families and individuals living in subsidized housing that Housing Families owns and operates. The goal of case management is to support maintaining tenancies/ housing. Additionally, the case manager provides support around goals people wish to work on now that they are permanently housed. This is done through building relationships with each member of the family, assessing their needs, and providing each with tailored resources and referrals. 

In addition to working with Housing Families tenants, this role provides support to Spanish speaking families in several other programs (about 25% of the caseload) – overall, this case management has a similar purpose and design.  

Responsibilities: 

• Engagement: Build strong relationships with everyone within the family. Create a safe environment for each family to build trust, contemplate change, seek support and work towards goals.
• Assessment: Thoroughly assess the strengths and needs of families. Effectively and efficiently prioritize work to best impact family.  
• Referrals: Submit accurate and timely referrals/applications. Create and maintain effective and respectful communication with collaterals. Applications and referrals submitted are consistent with the needs of each family. Creatively seek specialized resources to meet family needs.
• Accountability: Follow-up with each family consistently to ensure goals are being worked on.  Have direct conversations with families about concerns. Send written letters to families as needed to communicate concerns. Inform supervisor in a timely manner when there is a lack of follow-through.
• Advocacy: Effectively advocate for the needs of clients in a way that support relationships. Present prepared and thoughtful advocacy.
• Crisis Management: Ability to effectively manage crises. Ability to determine crisis from non-crisis. Ability to remain calm. Able to effectively prioritize steps needed to contain crisis and create solution. Inform supervisor appropriately and ask for help as needed to create best possible solution. Document appropriately, and effectively and efficiently manage any follow-up needed.
• Documentation: Maintain accurate and up-to-date files on each family (both eletronic and paper). Efficiently complete accurate and thorough paperwork.  Ability to write professional letters and emails accurately and efficiently. Ability to manage electronic folders effectively and in an organized manner. 
• Time Management/Organization: Ability to manage schedule and meet job responsibilities, deadlines, and commitments. Consistent and reliable attendance with appropriate communication.  Able to set limits and move efficiently and quickly through tasks.
• Feedback: Consistently demonstrate the ability to hear and incorporate feedback as well as provide direct feedback effectively. Maintain open and effective communication in line with Housing Families Professional Standards.
• Teamwork: Work effectively and cooperatively with co-workers and agency-wide. Communicate thoroughly across programs to ensure quality services.  Pitch in to help when asked or as needed when appropriate. Seek to understand other perspectives. Have positive attitude while focused on solutions. Inquire rather than judge.
• Flexibility: The ability to adapt to change and differences. For example, flexible with approach to individual families, situations, job responsibilities, and/or procedure/policy changes.  Ability to work well under pressure and stress.
• Boundaries: Maintain professional relationships with clients (both adults and children) and co-workers.  Discuss individual family circumstance for the purpose of supporting the family and creating solutions. Maintain confidentiality in accordance with Housing Families policy. 
• Respect: Treat all clients and co-workers with dignity, fairness, and care, regardless of personal feelings. Ability to not engage in favoritism or gossip.  Avoid condescension and negative sarcasm.  Acknowledge crises and problems faced by clients with support and understanding.
• Model DEIB Values to all staff and clients.
• Participate in All Staff meetings and other identified trainings and meetings.

Requirements

Competencies:

We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:

• Growth mindset and open to feedback. 
• Passion for supporting vulnerable people.
• Ability to establish and maintain relationships with various individuals including collaterals, families, clients, coworkers. 
• Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone. 
• Excellent organization, time management and follow-up skills. 
• Professional, reliable, and organized.
• Ability to set priorities and meet deadlines. 
• Team player and flexible – willingness to take on assigned tasks as needed.
• Ability to manage crisis. 
• Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual educational platforms such as Microsoft Teams and Zoom.
• Investment in trauma informed care, confronting racism, sexism, and other injustices, and helping people heal and grow.

Qualifications: 

• Fluent in English and Spanish required.
• Prior experience working with low-income individuals and/or families strongly preferred 
• Proficiency with Microsoft Word, Excel and Outlook
• Excellent communication and engagement skills
• Attention to detail and time management skills
• Knowledge of domestic violence, trauma and trauma informed care, and substance use dependencies strongly preferred
• Bachelors degree strongly preferred or equivalent experience

Eligibility Requirements:

• Must be able to pass a CORI/SORI background check
• Must have a valid driver’s license and reliable transportation for daily home visits
• Must be able to work 40 hours per week.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.

Physical Requirements

• Must be able to lift up to 15 pounds at a time.
  Must be able to sit for prolonged periods of time at a desk while working on a computer.