Description

JOB SUMMARY

The Curbside Case Manager provides housing, employment, and supportive service activities, including case management, community-based resource referrals, and advocacy efforts for participants in Curbside programs.  This position is responsible for monitoring participants’ progress and needs, accessing and linking participants to resources, and tracking participants who have exited the program.  The Curbside Case Manager assists Curbside clients in achieving their housing and personal goals. 

RESPONSIBILITIES

• Provides field based/mobile case management services using evidence-based practices such as intensive case management, Motivational Interviewing, Harm Reduction, and Housing First practices to persons experiencing long term homelessness.  Case management will pursue an engagement process seeking to build a relationship of trust and support and will involve outreach, screening, intake, assessment, individual service plan development, monitoring, linkage to appropriate community resources, follow-up, advocacy, appropriate discharge, tracking tenant outcomes.
• Maintains precise and accurate documentation of case management services, including client files and entries into the program database (HMIS) for every face-to-face or telephone contact or collateral contact by the next business day.
• Assists participants with completing lease agreements and obtaining other supportive documents such as identification, social security cards and so forth as required by leasing agents/property.
• Assists tenants in accessing and maintaining entitlements and benefits.
• Assists tenants in achieving housing and personal goals; focuses on meeting the specific needs of each individual or family through tenant-driven ISPs (Individual Service Plan).
• Facilitates groups and activities with program participants and other Curbside employees.
• Facilitates and coordinates supportive activities with partners, including employment assistance programs, job readiness training, financial education, and behavioral health services, to meet the person’s needs, preferences, and goals to build upon his/her strengths.  
• Assists clients with exploring options and creating plans of action to enable the person to remain stably housed. Based on identified housing barriers, the case manager will advocate and connect tenants to needed services to meet the obligations of tenancy.
• Assists with Curbside employment and other specialty campaigns including Wrap Up Homelessness, Curbside Flowers seasonal campaigns, holiday activities and gift deliveries, and other events that arise.
• Assists in monthly Curbside Chronicle magazine release dates.
• Transports clients as needed.
• Establishes and maintains close collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
• Performs other related duties as required.

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.

Requirements

REQUIREMENTS

• Dedicated to end homelessness in Oklahoma City with a sense of urgency.
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. 
• Strong advocacy skills.
• Strong writing, reading, listening and speaking communications skills.
• Able to set and observe appropriate boundaries with clients.
• Possess well-developed decision-making skills, attention to detail with a high level of accuracy. 
• Ability to excel in a diverse, collaborative team environment.
• Possess a high level of interpersonal skills to handle sensitive and confidential Curbside, client, donor, and employee information and situations.
• Able to multi-task and remain calm in demanding and unpredictable situations.
• Possess ability to understand various Curbside operations and procedures.
• Able to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to work and communicate with staff, clients, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand. 
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Knowledge of community resources available in Oklahoma City.
• Ability to transport individuals as needed, and travel to various sites and locations daily.
• Able to meet a flexible work schedule including evenings and weekends and available on-call for emergencies by telephone and/or cell phone.

EDUCATION & WORK EXPERIENCE

• Undergraduate degree in social work, behavioral science, or related field.
• Two plus years of previous experience in adult case management.
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.

LICENSES AND CERTIFICATIONS

• Valid Oklahoma driver’s license & Proof of Insurance
• ODMHSAS Case Management Certification and SOAR Training preferred 

PHYSICAL REQUIREMENTS

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25lbs. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent perform the responsibilities and functions of the job efficiently.  Must have the manual dexterity to manually operate and use a computer. Incumbent must be able to drive in all weather and road conditions. The noise level is quiet to moderate; non-smoking environment.

This is a full-time position. Health and dental benefits included. To apply, send cover letter and resume with three professional references to Ranya Forgotson at RForgotson@homelessalliance.org